Common issues
The quick-reference for things that go wrong often. For deeper topics, follow the links.
My scheduled post didn't publish
See Publication errors. Most of the time it's an expired token — reconnect the affected connector.
I can't connect a channel
See Connection failed. Usually a permissions or admin-role issue on the platform side.
I keep being asked to pick a plan even though I'm paid
See Plan prompt bug. Usually because you're on a different store than the paid one, or a payment failed.
My analytics look wrong
Glowtify shows exactly what the platforms return. Platforms have their own processing delays (up to 24–48h for GA, a few hours for social insights). If the numbers are still off after a day, contact support.
I can't log in
- Double-check the email address
- Reset the password via Forgot password on the login page
- If you use Google SSO, make sure you're on the right Google account in your browser
- Clear cookies for app.glowtify.com if things are stuck
The AI generations don't sound like my brand
Fix is upstream in Business DNA, not in the epic. Adjust your tone, voice, and example content there, then regenerate.
My epic is stuck in "draft" and won't move
Every required task in the epic must be approved before the epic itself can be scheduled. Check each task — one is probably missing approval.
A scheduled email didn't go out
Email uses real scheduling — the send is handled by Mailchimp / Klaviyo / CyberImpact, not by Glowtify. Check the campaign status inside the email platform's dashboard. If it's blocked there, the fix is on that side.
Something else
Contact support — include a screenshot and the URL you're on. We'll figure it out.