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Manage subscription

Everything about changing, pausing, or ending your Glowtify subscription.

Upgrading​

  1. Go to Pricing
  2. Pick the plan you want
  3. Confirm payment

Upgrades are pro-rated — you pay only the difference for the remaining days of the current period. New features unlock immediately.

Downgrading​

  1. Go to Pricing
  2. Pick the lower plan
  3. If your current usage exceeds the new plan's limits (more connectors than allowed, more team members than allowed), Glowtify shows you what to reduce first
  4. Confirm

Downgrades take effect at the end of your current billing period. You keep your current features until then.

Changing payment method​

In Account settings → Billing → Update payment method.

Viewing invoices​

In Account settings → Billing → Invoices. Download any invoice as PDF.

Pausing​

We don't currently offer a "pause" feature. If you need to step away for a period, your options:

  • Downgrade to the minimum plan for the duration
  • Cancel and resubscribe when you come back (you keep your data for 90 days after cancellation)

Canceling​

  1. Go to Account settings → Billing
  2. Click Cancel subscription
  3. Tell us why (optional — but genuinely useful for us)
  4. Confirm

What happens after canceling​

  • You keep full access until the end of your current billing period
  • At the end of the period, the store is downgraded to free tier with limited features (or locked, depending on your plan)
  • Your data stays for 90 days — you can resubscribe and pick up where you left off
  • After 90 days, data may be purged (contact us if you need a longer window)

If you're the sole admin​

If you're the only admin on the store, canceling doesn't delete other team members' access — they just lose paid features. To permanently remove the store, an admin needs to use the Delete store action in Workspace manager.

Refunds​

We don't refund partial periods. If you canceled in the middle of a month, you keep access for that month and then stop — no refund for the remaining days.

Reactivating a cancelled subscription​

If you cancelled and want to come back within 90 days:

  1. Log in
  2. Pick a plan on the Pricing page
  3. Your data is still there, your connectors are still set up — just reconnect any OAuth tokens that expired in the meantime